Refund Policy

Last updated: November 1, 2026

Thank you for shopping with ZGO eSIM on zgofy.ai. Our products are digital. Please read this policy before you buy.

1. Digital product delivery

All eSIM plans are delivered electronically by email. Once the eSIM QR code has been sent to your email, or the eSIM profile has been installed on a device, the product is considered delivered.

2. Non-refundable cases

We cannot offer a refund when:

• The QR was sent or the profile was installed on a device
• The data plan was partly or fully used
• The wrong destination, plan size, or device was chosen by mistake
• Connectivity problems come from local networks, carrier limits, or unsupported devices

3. Eligible refund cases

We will consider a refund if:

• A technical error on our side prevented delivery of the eSIM details
• The delivered plan does not match what you ordered (our error)

Requests must be submitted within 3 days of the purchase date.

4. How to request a refund

Email [email protected] and include:

• Your order number
• The email used at checkout
• A short description of the issue

We aim to respond within 3–5 business days.

5. Approved refunds

If approved, funds return to the original payment method within about 3–5 business days, depending on your bank or card issuer.

6. Contact

Questions about this policy: [email protected]. Also see Terms of Service and Contact.