Frequently Asked Questions

How do I know my phone supports eSIM?

Search Settings for “eSIM”, or dial *#06#. If an EID appears, the device can usually store an eSIM. Carrier-locked phones may still block downloads—check with your carrier if install fails.

When will I receive the QR / AC?

After successful payment we provision the plan and email Order #, Package, ICCID, AC, and QR to your billing email. Allow a few minutes and check Spam. Full steps: Installation Guide.

What is the difference between QR and AC?

The QR is the fastest way to add the profile. The AC (Activation Code) is the same profile as text for manual entry when the camera cannot scan.

Can I install before I fly?

Yes, on Wi‑Fi. Prefer leaving mobile data on the eSIM off until you arrive if you want to avoid early usage, and always follow the plan description for validity start rules.

Do I need Data Roaming?

Yes—for the travel eSIM line. Roaming on that line uses your prepaid ZGO data allowance; it is not the same as expensive home-carrier roaming.

Hotspot / tethering?

Most plans allow hotspot; if a listing says otherwise, that product rule wins. Performance depends on the local network.

No email / cannot connect

Confirm the order email, wait a few minutes, check Spam, then contact [email protected] with your Order #. For network issues after install, include ICCID and a screenshot of the SIM settings.

Refunds

eSIMs are digital goods. See the Refund Policy for when refunds apply (for example undelivered QR or our error within 3 days).